At GURUMUTTAM, we are committed to ensuring that your Ayurvedic, herbal, beauty, and wellness products are carefully packed and delivered safely to your doorstep. Please read our Shipping & Delivery Policy to understand how orders are processed and delivered.
1. Order Processing
Orders are usually processed within 1–3 business days after successful order confirmation and payment authorization.
Orders placed on weekends, public holidays, or during special promotions may require additional processing time.
Once your order has been processed and dispatched, you may receive a shipping confirmation with tracking details, where available.
2. Delivery Locations
GURUMUTTAM currently delivers to eligible locations within India.
Delivery availability may vary depending on the customer’s location and the serviceability of our delivery partners.
We reserve the right to decline or cancel orders for locations that are not serviceable.
3. Estimated Delivery Time
Estimated delivery timelines may vary depending on your location.
Generally, orders may be delivered within:
- Metro Cities: 3–7 business days
- Other Locations: 5–10 business days
These timelines are estimates and may vary due to courier operations, weather conditions, public holidays, natural events, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
GURUMUTTAM may offer free shipping on selected orders, products, or promotional campaigns. Such offers may be subject to specific terms and conditions.
5. Order Tracking
Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp, or other available communication methods.
Please allow some time for tracking information to become active after dispatch.
6. Delivery Attempts
Our delivery partners may attempt delivery based on their operational policies.
Customers are requested to provide an accurate and complete delivery address, including the correct postal code and contact number.
If delivery fails due to an incorrect address, incorrect contact details, repeated unsuccessful delivery attempts, or customer unavailability, additional charges may apply for re-shipping the order.
7. Delayed Deliveries
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.
GURUMUTTAM shall not be held responsible for delays caused by:
- Courier or logistics disruptions
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Incorrect delivery information provided by the customer
- Other unforeseen circumstances
8. Damaged or Missing Orders
If your order arrives damaged, incomplete, or with an incorrect product, please contact us within 48 hours of delivery.
To help us resolve the issue, please provide:
- Order number
- Clear photographs or videos of the package and product
- Description of the issue
Please retain the original packaging until the issue has been reviewed and resolved.
9. Address Changes
Customers are responsible for providing accurate shipping information at the time of placing an order.
If you need to change your delivery address, please contact us immediately. Address changes may only be possible before the order has been processed or dispatched.
10. Contact Us
For questions regarding shipping or delivery, please contact us:
GURUMUTTAM
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]