At GURUMUTTAM, we are committed to providing high-quality Ayurvedic, herbal, beauty, and wellness products. We take great care in packaging and delivering every order. Please read our Returns & Replacement Policy carefully before making a purchase.
1. Return Eligibility
Due to hygiene, safety, and product quality considerations, products once delivered may not be eligible for return if they have been opened, used, or tampered with.
Returns may be accepted only in the following cases:
- You received the wrong product
- The product was damaged during transit
- The product is defective or unusable upon delivery
- A product is missing from your order
- The product received is significantly different from what was ordered
All return requests are subject to verification and approval by GURUMUTTAM.
2. Reporting an Issue
If you receive a damaged, incorrect, defective, or incomplete order, please contact us within 48 hours of delivery.
To help us review your request, please provide:
- Order number
- Name and registered contact details
- Clear photographs or videos of the product
- Photographs of the outer packaging
- A brief description of the issue
Requests submitted after the specified timeframe may not be eligible for return or replacement.
3. Replacement Policy
Eligible products may be replaced if:
- The wrong item was delivered
- The product was damaged during delivery
- The product is defective upon arrival
- An item is missing from the order
Replacement requests will be reviewed and approved based on the evidence provided.
Replacement products will be dispatched subject to product availability.
If the same product is unavailable, GURUMUTTAM may offer an alternative solution, including a refund where applicable.
4. Conditions for Return
To be eligible for a return or replacement, the product must:
- Be unused and unopened
- Remain in its original condition
- Have the original packaging intact
- Include all original accessories or items, if applicable
- Be returned only after approval from GURUMUTTAM
Products returned without prior approval may not be accepted.
5. Non-Returnable Products
The following products may not be eligible for return or replacement:
- Products that have been opened or used
- Products damaged due to improper handling after delivery
- Products with tampered or missing packaging
- Products returned without approval
- Products damaged due to improper storage or usage
- Products purchased under special non-returnable offers, where clearly mentioned
6. Return Shipping
If a return is approved due to an error on the part of GURUMUTTAM, such as an incorrect, damaged, or defective product, applicable return shipping arrangements will be communicated to the customer.
Customers should not send products back without receiving return instructions from our support team.
7. Quality and Natural Variations
As GURUMUTTAM products may contain natural and Ayurvedic ingredients, slight variations in colour, texture, fragrance, or appearance may occur. Such natural variations do not necessarily indicate a product defect and may not qualify for return or replacement.
8. Processing Time
Once a return or replacement request is approved, we will make reasonable efforts to process the replacement as soon as possible.
Delivery timelines for replacement products may vary depending on product availability and delivery location.
9. Changes to This Policy
GURUMUTTAM reserves the right to update or modify this Returns & Replacement Policy at any time. Any changes will become effective once published on this page.
10. Contact Us
For return or replacement requests, please contact us:
GURUMUTTAM
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]