At GURUMUTTAM, we strive to provide high-quality Ayurvedic, herbal, beauty, and wellness products. Please read our Cancellation & Refund Policy carefully before placing an order.
1. Order Cancellation
You may request to cancel your order before it has been processed or dispatched.
Once an order has been shipped or handed over to our delivery partner, it cannot be cancelled.
To request an order cancellation, please contact our customer support team as soon as possible with your order details.
GURUMUTTAM reserves the right to accept or decline cancellation requests depending on the order status.
2. Cancellation by GURUMUTTAM
GURUMUTTAM reserves the right to cancel an order under certain circumstances, including:
- Product unavailability
- Incorrect pricing or product information
- Payment authorization failure
- Suspected fraudulent transactions
- Incorrect or incomplete customer information
- Delivery service limitations
If payment has already been received for a cancelled order, the eligible refund will be processed according to the original payment method.
3. Refund Eligibility
Refunds may be considered in the following situations:
- The order was cancelled before dispatch
- The wrong product was delivered
- The product was damaged during delivery
- The product received is significantly different from the item ordered
- A product is missing from the order
To request a refund, customers may be required to provide relevant proof, including photographs or videos of the received package and product.
4. Non-Refundable Items
Due to hygiene, safety, and quality considerations, products that have been opened, used, damaged by the customer, or returned without their original packaging may not be eligible for a refund.
Refunds may also not be applicable in cases where:
- The customer provided an incorrect delivery address
- Delivery failed due to the customer’s unavailability
- The product was damaged due to improper handling after delivery
- A product was purchased during a non-refundable promotional offer, where clearly mentioned
5. Damaged or Incorrect Products
If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 48 hours of delivery.
Please provide your:
- Order number
- Registered name and contact details
- Clear photographs or videos of the package and product
- Description of the issue
Our team will review your request and determine the appropriate resolution, which may include a replacement or refund.
6. Refund Process
Once your refund request is reviewed and approved, the refund will be processed through the original payment method wherever possible.
Refund processing timelines may vary depending on your bank, payment provider, or payment method.
GURUMUTTAM is not responsible for delays caused by banks or third-party payment providers after the refund has been initiated.
7. Replacement Policy
Eligible products may be replaced instead of refunded, depending on product availability and the nature of the issue.
Replacement requests are subject to verification and approval by GURUMUTTAM.
8. Shipping Charges
Shipping charges, if applicable, may be non-refundable unless the return or refund is due to an error on the part of GURUMUTTAM, such as receiving an incorrect or damaged product.
9. Changes to This Policy
GURUMUTTAM reserves the right to update or modify this Cancellation & Refund Policy at any time. Changes will become effective once published on this page.
10. Contact Us
For order cancellations, refund requests, or any related questions, please contact us:
GURUMUTTAM
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]